For more information, see How do I get notifications from my phone on my Fitbit device? How do I manage alarms on my Fitbit device? and What are the reminders I see on my Fitbit device? Turn off notifications you don’t need, including alerts from apps on your phone, alarms, and reminders to move.For more information, see How do I navigate my Fitbit device? Turn off the Button Lock setting on Inspire 2 and Inspire 3.For more information, see How do I use GPS on my Fitbit device? Use phone GPS on Charge 4 and Charge 5 to allow the tracker to connect to your nearby phone’s GPS sensors.On certain Fitbit devices, you can change your Screen Timeout setting to adjust the amount of time your screen stays on.For more information, see How do I see the time on my Fitbit device? Turn off the always-on display setting on Charge 5, Inspire 3, Luxe, Sense, Sense 2, Versa 2, Versa 3, and Versa 4.In the Settings app on your device, find the brightness setting, and tap to change it. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series.If you move your hands a lot, your device’s screen may turn on more often than you realize. Prevent the screen from turning on each time you turn your wrist.For more information, see How do I charge my Fitbit device? Avoid charging your device in extreme cold or heat-below 32☏ and above 113° F (below 0° C and above 45° C). Keep in mind that it can take up to 2 hours to charge your device to 100%.Sense, Sense 2, Versa 3, and Versa 4 have a battery life of up to 12 hours.Ionic has a battery life of up to 10 hours.If you use built-in GPS continuously, Charge 4 and Charge 5 have a battery life of up to 5 hours, Charge 4 and Charge 5 have a battery life of up to 4 days.Luxe, Sense, and Versa 3 have a battery life of up to 2 days.Charge 5, Inspire 3, Sense 2, Versa 2, and Versa 4 have a battery life of up to 3 days.*Using features such as always-on display and GPS require more frequent charging. Note that after several hundred charge cycles, your device may need to be charged more often. We recommend that you use the charging cable that came with your device. If you still have trouble, contact Customer Support.Because battery life is affected by use and other settings, actual results may vary. You haven't used the device for several months, and it won't turn on. Your device's battery won't charge after you remove it from the box.Ĭonfirm that you removed the plastic protective cover from the back of the device. Leave your device plugged in to the charging cable for at least 30 minutes. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. Remove other devices plugged in to your power source, or plug your device in to another source. The error "insufficient power source" appears on your device's screen. Thoroughly dry your device before charging it. For more information, see How do I restart my Fitbit device? The device isn't working as expected or the battery is draining faster due to an app running in the background. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.Ĭheck the alignment and try reconnecting your device to the charging cable. The device isn’t connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Try a different USB port or a UL-certified wall charger. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The pins on the device or charging cable are dirty.ĭust and debris can accumulate over time. If your battery stopped charging, try the solutions below. To confirm your device is charging, see How do I charge my Fitbit device? If your device's display won't turn on, the battery might need to be charged. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? ![]() ![]() Why isn't my Fitbit device's battery charging?
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